Thank you for choosing us for your stay!
We summarize frequently asked questions (FAQ) below, so we hope this information help you!
Q: Can we check in before 15:00?
A: Our check in time is after 15:00, but we can keep your baggage before check in.
Also, we can keep it after you check out within the same day.
Q: Can we reserve non-smoking room?
A: Our rooms are all non-smoking rooms.
There is a smoking room on the first floor.
Q: Can we stay with children?
A: Yes, you can.
-Complimentary for only one child under 3 years in private rooms.
-Children aged 4-11 years old must stay in private room and must be booked into a separate bed.
-Children aged 12-17 years old can stay in a dormitory with an adult accompanying and must be booked into a separate bed.
-Guests aged 18-20 years old are allowed to stay in a dormitory or private room without an adult company(But a signed agreement by parents/guardian is required upon check-in)
Please contact us by e-mail for a template of signed agreement by guardian.
Q: How can I cancel/ change the booking?
A: We ask all of our guests to process cancellation/modification through the website you make a booking. So we are not able to process them through phone call.
Regarding cancellation fee, it will apply cancellation policy of your booking.
Q:How can I make a payment for the stay?
A: We accept both credit card cash, and payment is upon check-in.
Please note that we do not accept Union Pay.
Q: How can we reach the hotel?
A: From Kanazawa station, you can reach us either taking a bus/ on foot.
It takes approx. 20 minutes on foot. If you take taxi, it costs around 1,000 yen.
For detailed information, please check our location page:
Q: Can we park our car near by?
A: We don’t have own Parking lot, but there are several parking lots around.
The price range is 700~2,000 yen / 24 hours
Q: Is breakfast included in room fee?
A: No, it isn’t. Please make a reservation when you check in or 1 day before.
We serve breakfast ( Brrito + hot coffee/orange juice ) from 7:30-9:30 with 500 yen.
Q: Can we reserve jacuzzi in advance?
Yes, you can. Jacuzzi is open from 10:00-22:00, it costs 2,000 yen per one hour.
Please let us know when you would like to use it by e-mail.
Q: What type of amenity is provided in our room?
A: Since we have varieties of room types, the type of amenities depends on your booking.
Please check our basic amenity information from the stay page:
Q: Can we send our luggage to your hotel from airport/ previous hotel?
A: Yes. But we only accept advance payment of luggage. Also, please mention the booker’s name, check-in date on your luggage.
Q: Can we send our luggage from your hotel to other hotels?
A: We do not have the service. However there is a counter of Kuroneko Yamato Transport within a few minutes from our hotel.
There business Hour is 9:00-19.30. (on Sunday, until 18.30)